At Qlloarrip™, accessories are chosen for the details—the shape of a frame, the finish of a piece of jewelry, the color of a scarf, or the proportions of a favorite bag. We understand that an item may occasionally look or feel different once it arrives.
This policy explains how returns and refunds are handled for eligible Qlloarrip™ purchases and what to do if there is a problem with your order.
1. OUR 30-DAY RETURN PERIOD
Eligible products may be returned within 30 days after the order is delivered.
To help us accept and process a return, the product should be returned in substantially the same condition in which it was received. Unless the item arrived damaged or defective, this generally means:
-
Unworn and unused
-
Clean and free from marks, odors or signs of wear
-
With original tags, protective materials and accessories still included, where applicable
-
Returned with the original product packaging when reasonably possible
-
Accompanied by an order number or other valid proof of purchase
Products showing clear signs of use, wear, alteration or damage occurring after delivery may not qualify for a standard return.
2. ACCESSORY-SPECIFIC RETURN CONDITION
Because Qlloarrip™ specializes in women’s fashion accessories, the condition requirements can differ slightly by product.
Sunglasses & Eyewear
Frames and lenses should be free from scratches, damage and signs of extended wear. Cases, protective materials and included accessories should be returned with the product where supplied.
Hats, Scarves & Hair Accessories
Items should remain unworn, clean and free from cosmetic marks, fragrance, hair products or other signs of use.
Jewelry & Watches
Pieces should be returned unworn and without scratches, alterations or damage. Any original protective coverings, packaging and included components should remain with the item where applicable.
Belts, Bags & Card Holders
Products should not show wear, staining, stretching, scratches or other signs of use beyond reasonable inspection after delivery.
These requirements help ensure that returned fashion accessories can be evaluated fairly.
3. STARTING A RETURN
Please contact Qlloarrip™ customer care before mailing a return.
Email: service@qlloarrip.com
In your message, please include:
-
Your order number
-
The item you would like to return
-
The reason for the return
-
Photos when the item arrived damaged, defective or incorrect
Our customer care team will review the request and provide the appropriate return instructions if the item is eligible.
Please do not send merchandise to our business address or another address without receiving return instructions first. The appropriate return destination may depend on the order and fulfillment location. Unauthorized returns may be delayed or may not be identifiable as belonging to your order.
4. RETURN SHIPPING
Return-shipping instructions will be provided after an eligible return request has been reviewed.
If the return results from an error on our side—for example, you received the wrong product or an item arrived damaged or defective—we will provide an appropriate resolution and instructions concerning return shipping.
For ordinary preference-based returns, such as a change of mind, the applicable return-shipping arrangements and any associated costs will be communicated before the return is sent.
Please retain any return tracking information until your return has been completed.
5. DAMAGED, DEFECTIVE OR INCORRECT ORDERS
We recommend checking your Qlloarrip™ order shortly after delivery.
If you receive an item that is damaged, defective or different from the product or variant you ordered, contact us as soon as reasonably possible at service@qlloarrip.com.
Please provide your order number, a description of the issue and clear photographs showing the product and, when relevant, its packaging.
After reviewing the information, we will work with you toward an appropriate solution, which may include a replacement, refund or other remedy depending on the circumstances and product availability.
Please do not discard a damaged or incorrect item until our team has reviewed your request and provided instructions.
6. ITEMS THAT MAY NOT QUALIFY FOR RETURN
Certain products or circumstances may be excluded from standard change-of-mind returns, including:
-
Items that have been worn or used
-
Products altered after delivery
-
Items showing cosmetic marks, odors, stains or other signs of use
-
Products damaged after delivery through misuse or improper handling
-
Items missing essential components or included accessories
-
Gift cards, where offered
-
Personalized or custom-made products, where offered
-
Items identified as final sale before purchase, where permitted by applicable law
A discounted price by itself does not necessarily mean that an item is final sale. Any special return restriction applicable to a product should be identified at or before purchase.
Nothing in this section is intended to remove rights or remedies that cannot legally be excluded.
7. EXCHANGING A COLOR OR STYLE
Because availability can change quickly across colors and accessory styles, we generally handle exchanges through a return-and-reorder process.
If you would prefer another eligible color, finish or style, contact us about returning the original item. You may then place a separate order for your preferred option while it remains available.
This approach helps avoid holding a replacement that may sell out while a return is in transit.
8. RETURN INSPECTION
When an authorized return reaches the designated return location, it will be reviewed to confirm its condition and eligibility.
After inspection, we will notify you of the outcome.
If the return is approved, the applicable refund will generally be issued to the original payment method used for the purchase.
If there is a material issue affecting eligibility, our team may contact you with additional information.
9. WHEN TO EXPECT YOUR REFUND
After an eligible return has been received, inspected and approved, please allow up to 10 business days for us to process the refund.
Once issued, your bank, card issuer or payment provider may require additional time to post the funds to your account. Those external processing times are outside Qlloarrip™’s direct control.
If 15 business days have passed after we confirmed that your refund was approved and you still cannot locate it, contact:
Please include your order number so we can review the transaction.
10. ORIGINAL SHIPPING CHARGES
Unless required by applicable law or otherwise stated for your particular return, original shipping charges are generally not refundable for ordinary change-of-mind returns.
When a return is caused by an incorrect, damaged or defective product for which Qlloarrip™ is responsible, the appropriate shipping treatment will be included as part of the resolution.
11. EUROPEAN ECONOMIC AREA & OTHER STATUTORY RIGHTS
Customers located in jurisdictions that provide mandatory cancellation or withdrawal rights may have additional protections beyond this policy.
For qualifying consumer transactions in the European Economic Area, customers generally have a statutory right to withdraw from certain distance purchases within 14 days, subject to applicable exceptions and legal requirements.
Where mandatory consumer law provides rights that differ from this store policy, those statutory rights remain unaffected.
12. RETURN DESTINATION
Do not automatically return merchandise to the Qlloarrip™ business address shown on our website.
After your request is reviewed, we will provide the appropriate return instructions and destination for your order. This allows returned merchandise to reach the location equipped to receive and identify it.
Packages mailed to an unauthorized location may experience substantial delays in processing.
13. NEED HELP WITH A RETURN?
If you are uncertain whether your accessory qualifies for return, contacting us before sending it is the easiest way to avoid unnecessary delays.
Qlloarrip™ Customer Care
Email: service@qlloarrip.com
We want each Qlloarrip™ piece to feel right when it becomes part of your wardrobe. When something does not work as expected, our goal is to handle the next step clearly, fairly and with attention to the details.