FROM OUR COLLECTION TO YOUR DOOR

Effective Date: August 18, 2026

At Qlloarrip™, the experience of choosing an accessory continues beyond checkout. Whether your order includes a pair of sunglasses, a softly structured hat, a scarf, jewelry, a hair accessory or one of our everyday bags, we want the journey from our collection to your wardrobe to be clear and dependable.

This Shipping & Delivery Guide explains how orders are prepared, estimated delivery windows, tracking, international shipments and what to do when a delivery does not arrive as expected.

1. HOW WE PREPARE YOUR ORDER

Qlloarrip™ orders may be prepared through fulfillment locations selected according to product availability and the destination of the order.

Because different accessory styles, colors or finishes may be stocked at different fulfillment locations, items from the same purchase may occasionally be prepared or shipped separately.

Before shipment, orders move through our standard processing workflow, which can include order verification, product preparation, packaging and carrier handoff.

Standard Processing Time

Please allow approximately 2–5 business days for an order to be prepared before shipment.

During holidays, promotional events, new collection releases or other periods of unusually high order volume, processing may require up to 6 business days.

Business days generally exclude Saturdays, Sundays and applicable public holidays.

Processing time is separate from the estimated transit time shown below.

2. SHIPPING CHARGE

Our standard shipping fee is:

$6.99 per order

Any shipping charge applicable to your purchase will be displayed during checkout before you submit payment.

If a special shipping promotion is available, the terms shown with that promotion or at checkout will apply.

3. ESTIMATED DELIVERY WINDOWS

After an order has completed processing and has been handed to the carrier, estimated transit times are generally:

These timeframes are estimates rather than guaranteed delivery dates.

The actual journey of a package can vary depending on the destination, carrier network, local delivery conditions, customs procedures, weather, holidays and other circumstances outside our direct control.

4. WHY SOME ORDERS MAY ARRIVE SEPARATELY

Our collection includes several types of women’s accessories, and inventory availability may differ between products and color options.

For that reason, an order containing multiple pieces may occasionally be divided into more than one shipment.

For example, a Qlloarrip™ scarf and pair of sunglasses may not necessarily leave the same fulfillment location at the same time.

If your order is divided, receiving one package does not automatically mean another item has been omitted. Separate tracking information may be provided when available.

There is no additional standard shipping charge simply because we choose to divide an eligible order into multiple packages.

5. FOLLOWING YOUR DELIVERY

Once an eligible shipment has been dispatched and tracking information becomes available, we will send the details to the email address associated with your order.

Tracking information may not show movement immediately after the shipping confirmation is issued.

Please allow approximately 1–3 business days for the carrier’s tracking system to register or display its first meaningful update.

A temporary lack of tracking movement does not necessarily indicate that a package has been lost. Carrier scans can occasionally be delayed between facilities.

6. CHECK YOUR SHIPPING DETAILS

Please review your delivery information carefully before completing checkout.

Customers are responsible for providing a complete and accurate shipping address, including, where applicable:

• Recipient name

• Street address

• Apartment, suite or unit number

• City

• State, province or region

• Postal or ZIP code

• Country

• Contact information requested during checkout

Incorrect or incomplete information can result in delays, failed delivery or a package being returned.

If you discover an error shortly after ordering, contact us as quickly as possible at service@qlloarrip.com with your order number and the corrected information.

We will try to assist when operationally possible, but an address change cannot be guaranteed after fulfillment or shipment has begun.

7. ORDER CHANGES & CANCELLATION REQUESTS

Because orders can move into preparation shortly after they are received, requests to cancel an order or change shipping information should be submitted within 12 hours of purchase.

Contact:

service@qlloarrip.com

Please include your order number and clearly describe the requested change.

We will make a reasonable effort to accommodate eligible requests received before fulfillment has progressed too far. Once an order has been processed, packed, transferred to a fulfillment partner or shipped, we may no longer be able to modify or cancel it.

Submitting a request within 12 hours does not guarantee cancellation if fulfillment has already begun.

8. INTERNATIONAL DELIVERY & CUSTOMS

International orders may pass through customs before reaching their final destination.

Unless otherwise stated during checkout, international shipments may be sent on a basis where customs duties, import taxes, brokerage charges or other destination-country fees are not included in the product or shipping price.

Where applicable, these charges are determined by the destination country and are generally the recipient’s responsibility.

Qlloarrip™ does not determine the amount of customs charges imposed by local authorities.

Customs procedures can also extend the delivery timeline. Because customs clearance is managed by governmental or local authorities, delays occurring during that process may be outside our control.

Before placing an international order, customers may wish to review their country’s applicable import rules and charges.

9. IF YOUR PACKAGE ARRIVES DAMAGED

Although accessories are packed with transportation in mind, packages can occasionally be damaged during transit.

If your Qlloarrip™ order arrives with visible shipping damage, please contact us within 72 hours of delivery at:

service@qlloarrip.com

Please provide:

• Your order number

• A brief description of the problem

• Clear photographs of the affected product

• Photographs of the outer packaging when it shows visible damage

Please keep the item and packaging while we review the request.

Once the circumstances have been evaluated, we will provide an appropriate resolution in accordance with our applicable policies, which may include a replacement or refund.

10. WHEN TRACKING SHOWS DELIVERED

If carrier tracking indicates that a package was delivered but you cannot locate it, we recommend first checking:

• Around the delivery location

• With other members of the household

• Building reception, mailroom or front desk

• With neighbors when appropriate

• Any delivery notes provided by the carrier

Some carriers may record a delivery shortly before the package is physically available at the expected location.

If the package remains missing after reasonable checks, contact the carrier and Qlloarrip™ customer care so the available delivery information can be reviewed.

11. PACKAGES LOST IN TRANSIT

If tracking has stopped updating for an unusually long period or a shipment appears to be lost, please contact us with your order number.

We may review the tracking history or request additional information from the applicable carrier.

When a carrier confirms that an eligible shipment was lost in transit, Qlloarrip™ will work with you toward an appropriate resolution, which may include replacement of the affected item at no additional product cost or a refund, depending on product availability and the circumstances.

12. DELIVERY DELAYS

Most orders arrive within their expected delivery range, but circumstances can occasionally extend transit times.

Possible causes include:

• Severe weather

• Holiday shipping volume

• Carrier network disruptions

• Customs inspections

• Local delivery restrictions

• Incorrect or incomplete addresses

• Transportation interruptions

If your estimated delivery window has passed and tracking has not provided a meaningful update, contact our customer care team. We will review the available shipment information with you.

13. RETURNS ARE HANDLED SEPARATELY

The address listed for Wavey Accessories, LLC below is our business contact address and should not automatically be used as a merchandise return destination.

If you would like to return an eligible Qlloarrip™ product, please follow our Returns, Refunds & Order Care policy and contact customer service before mailing the item.

Return instructions and the appropriate destination will be provided after the request has been reviewed.

14. DELIVERY QUESTIONS?

If you need help understanding your tracking information, correcting an eligible order detail or reviewing a delivery concern, please contact us.

Qlloarrip™ Customer Care

Email: service@qlloarrip.com

When contacting us about shipping, please include your order number whenever possible. It allows our team to locate the relevant shipment information more efficiently.

From a favorite pair of sunglasses to the scarf or jewelry that completes an outfit, we want every Qlloarrip™ piece to reach you with the same attention to detail that inspired you to choose it.