Welcome to OQZJUDWS™.

These Terms and Conditions explain the rules and conditions that apply when you purchase products from our website. By placing an order with OQZJUDWS™, you agree to these terms.

OQZJUDWS™ is operated by:

Shenzhen Taoxiao Technology Co., Ltd.
Owner: Li Fei

Throughout these Terms and Conditions, “OQZJUDWS™”, “we”, “our”, and “us” refer to Shenzhen Taoxiao Technology Co., Ltd. as the operator of this website and seller of products offered through this store.

1. About Our Products

OQZJUDWS™ creates thoughtfully designed pet lifestyle products intended for everyday use, including products for:

• Pet play
• Grooming and care
• Feeding routines
• Home comfort
• Travel and outdoor activities

Product descriptions, images, specifications, colors, sizes, and availability are provided to help customers make informed purchasing decisions.

While we make reasonable efforts to ensure product information is accurate, slight variations may occur due to manufacturing updates, material characteristics, lighting conditions, or device display settings.

2. Orders and Purchase Acceptance

When you place an order through OQZJUDWS™, you agree to provide accurate and complete purchase information.

After submitting an order:

• You will receive an order confirmation when your purchase request has been received
• Order confirmation does not always represent final acceptance of the order
• We reserve the right to review, limit, or cancel orders when necessary

Reasons for possible cancellation may include:

• Incorrect pricing information
• Suspected fraudulent activity
• Product availability issues
• Incorrect customer information

If an order is canceled after payment has been received, an appropriate refund will be issued according to our refund procedures.

3. Pricing and Payment

All prices displayed on OQZJUDWS™ are shown in:

United States Dollars (USD)

Product prices may change from time to time due to:

• Inventory adjustments
• Product updates
• Promotional campaigns
• Market conditions

The price charged will be the price displayed at checkout when your order is confirmed.

Payments are processed through secure third-party payment providers.

OQZJUDWS™ does not store complete credit or debit card information.

4. Shipping and Delivery

Shipping services are handled according to our Shipping Policy.

Important information includes:

• Order processing timelines
• Estimated delivery periods
• Shipping fees
• Tracking availability
• Delivery support procedures

Customers are responsible for providing accurate shipping information at checkout.

If incorrect address information causes delivery issues, customers should contact our support team as soon as possible.

For complete shipping details, please review our Shipping Policy.

5. Order Changes and Cancellation

Because we begin preparing orders promptly, customers should contact us as soon as possible if they need to request an order change or cancellation.

Cancellation requests should generally be submitted within:

12 hours after order confirmation

Once an order has entered processing, preparation, or shipment stages, changes or cancellations may no longer be possible.

6. Returns and Refunds

Returns and refunds are handled according to our Return & Refund Policy.

Eligible customers may request assistance for:

• Approved returns
• Damaged products
• Incorrect items
• Defective products

Customers should review our Return & Refund Policy before submitting a request.

Refunds, when approved, are processed according to the payment method and applicable refund timeline.

7. Product Use Responsibility

OQZJUDWS™ products are designed for ordinary household pet use.

Customers are responsible for:

• Selecting products suitable for their pets
• Following product instructions
• Supervising pets during product use where required
• Inspecting products regularly for damage or wear

Pet products are not indestructible. Damaged products should be discontinued and replaced.

OQZJUDWS™ does not guarantee that a product is suitable for every individual pet, breed, size, behavior, or environment.

8. Customer Information

Customers are responsible for providing accurate:

• Name information
• Contact details
• Shipping address
• Payment information

Providing incorrect information may affect order processing or delivery.

Please review our Privacy Policy to understand how customer information is collected and handled.

9. Intellectual Property

All product names, brand elements, designs, images, written content, graphics, and materials associated with OQZJUDWS™ are protected by applicable intellectual property laws.

Customers may not copy, reproduce, distribute, modify, or use OQZJUDWS™ content for commercial purposes without written permission.

10. Contact Information

For questions regarding purchases, orders, payments, or these Terms and Conditions, please contact:

OQZJUDWS™

Owned and operated by:

Shenzhen Taoxiao Technology Co., Ltd.

Owner: Li Fei

Business Address:
Room 303, Building 10, Jinzhou Jiali Garden, Yangmei Community, Bantian Subdistrict, Longgang District, Shenzhen

Email:
service@oqzjudws.com

Phone / Text:
+86 19928753208

Customer Support Hours:
Monday – Friday: 9:00 a.m.–6:00 p.m. Pacific Daylight Time (PDT)

Saturday – Sunday: Closed

By purchasing from OQZJUDWS™, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.

Thank you for choosing OQZJUDWS™.